TERMS & CONDITIONS
Please read terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
CLICK FRENZY SALE
Sale runs from 7:30PM TUESDAY 14TH NOVEMBER to 7:30PM WEDNESDAY 15TH NOVEMBER. Sale does not apply to Outland Denim, Will & Bear. The offer is valid while stocks last. Discount code can not be used in conjunction with any other offer.
I you wish to return one or more product(s) from the qualifying transaction for which you received the CLICKFRENZY17 offer, you may return the product(s) in accordance with the eco|mono's standard refund policy found below, to receive a refund for the amount of the returned product(s) less the discount received.
All products remain the property of eco|mono and our brands until full payment is made. The price applicable is that set at the date on which you place your order.
All payments conducted through eco|mono are handled and transacted through third party dedicated gateways to guarantee your protection. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
eco|mono is an online market place for Australian brands, this means if you purchase from multiple brands you will receive multiple packages.
We offer FREE standard shipping Australia Wide.
Note: Please contact us if you require express prior to placing your order and this can be organised - we're good like that! email@example.com
Goods will be posted within 2 business days of order being received.
|Location||Delivery Time||Shipping Cost|
|Metro Vic||2 - 3 Days||Free|
|Metro NSW & QLD||2 - 3 Days||Free|
|Metro SA, NT, WA, TAS||3 - 5 Days||Free|
|Regional Australia||4 - 6 Days||Free|
International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.
Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
MADE TO ORDER
There are a number of brands on our site who produce on a Made To Order basis. This is stated in the title of the product and within the description. Made To Order goods will be shipped within 10 business days unless told otherwise.
Why purchase made to order? You are having an item of clothing especially made for you that is not mass produced, it also means there is minimal textile waste being produced.
There are NO REFUNDS on Made to Order items. However, you may exchange for a different size.
We work with Sancell for our packaging. Sancell’s Australian made and the product protective bubble film is designed to be 100% recyclable anywhere in the world.
You can read more about Sancell's environmental policy here
Shop with confidence with our 10 day returns policy.
Please email firstname.lastname@example.org within 10 days of receiving the goods and request a refund.
- Products must be unworn, unused and complete with the original packaging and tags.
- Once you email us with details of your return, we will send you the return address. As we are a marketplace for multiple brands, we ask you ship back to the brand you purchased from.
- Once the product has been received and inspected you will be provided with an exchange for storewide items, refund or store credit plus the cost of the return shipping.
- We recommend using a tracked service as eco|mono and our brands cannot take responsibility for lost packages. Until your return is received it is your responsibility
For hygiene reasons we do not offer refunds on pierced jewellery, underwear or swimwear if the hygiene strip has been removed, or cosmetic products if they have been used or the hygiene seal is broken.
eco|mono does not accepts returns or exchange on sale items unless deemed faulty.
A product that is deemed to be faulty may be returned unless fault is caused by the customer.
Please email at email@example.com accompanied by photographs of the fault within 10 days of receiving the goods.
Once the product is determined to be faulty, you will be offered:
- An exchange for a full priced item (OR)
- A full refund, back to the your original payment method
Once the product has been received and inspected you will be provided with an exchange for storewide items, refund or store credit plus the cost of the return shipping.
We recommend using a tracked service as eco|mono and our brands cannot take responsibility for lost packages. Until your return is received it is your responsibility