FREE SHIPPING AUSTRALIA WIDE
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    eco|mono is an online market place for Australian brands, this means if you purchase from multiple brands you will receive multiple packages. 

    SHIPPING

    We offer FREE  standard shipping Australia Wide. 

    Note: Please contact us if you require express prior to placing your order and this can be organised - we're good like that! hello@ecomono.com.au

    Goods will be posted within 2 business days of order being received.

    Location  Delivery Time  Shipping Cost 
    Metro Vic  2 - 3 Days  Free 
    Metro NSW & QLD 2 - 3 Days Free
    Metro SA, NT, WA, TAS 3 - 5 Days  Free
    Regional Australia  4 - 6 Days  Free

     

    MADE TO ORDER  

    There are a number of brands on our site who produce on a Made To Order basis. This is stated in the title of the product and within the description. Made To Order goods will be shipped within 10 business days unless told otherwise. 

    Why purchase made to order? You are having an item of clothing especially made for you that is not mass produced, it also means there is minimal textile waste being produced.

    There are NO REFUNDS on Made to Order items. 

    PACKAGING 

    We work with Sancell for our packaging. Sancell’s Australian made and the product protective bubble film is designed to be 100% recyclable anywhere in the world.

    You can read more about Sancell's environmental policy here

     

    RETURNS

    eco|mono does not accepts returns or exchange on sale items unless deemed faulty. 

    Shop with confidence with our 10 day returns policy. 

    Faulty item

    A product that is deemed to be faulty may be returned unless fault is caused by the customer.

    Please lodge a returns form via email at hello@ecomono.com.au accompanied by photographs of the fault within 10 days of receiving the goods.  

    Once the product is determined to be faulty, you will be offered:

    • An exchange for a full priced item (OR)
    • A full refund, back to the your original payment method.

    In the instance you are unhappy with a product you have purchased, please lodge a returns form within 10 days of receiving the goods. 

    • Products must be unworn, unused and complete with the original packaging and tags.
    • A return form must be lodged to hello@ecomono.com.au and the item must be returned to the brand you purchased.
    • Once the product has been received and inspected you will be provided with an exchange for storewide items, refund or store credit.

    For hygiene reasons we do not offer refunds on pierced jewellery, underwear or swimwear if the hygiene strip has been removed, or cosmetic products if they have been used or the hygiene seal is broken.